CHED Region IX Director, Juanito R. Demetrio, discussed the history, purpose, and standards of ISO 9001 to the JHCSC staff from Main Campus, Dumingag, Lakewood, and Pagadian as the resource speaker of the ISO 9001:2015 Orientation last February 9, 2018 at Hotel Alindahaw, Pagadian City. This is in pursuant to the vision of the JHCSC Administration, which is to provide quality services to the clients in addition to providing quality education.
ISO Certification is a seal of approval from a 3rd party body that a company runs to one of the internationally recognized ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you will keep your promises (www.isoqsltd.com/faq/).
President Rosales, in his desire to level up the college from AACCUP accreditation to certification in ISO, initiated an orientation to the workforce of JHCSC to be educated and be prepared for ISO certification. Dr. Rosales together with the Vice President for Academic Affairs, Dr. Mary Jocelyn V. Battung and Quality Assurance Director, Dr. Lina Codilla, invited the Commission on Higher Education Region IX Director, Juanito R. Demetrio, to the honor as the resource speaker in the one-day orientation.
Director Demetrio, with his expertise and experience, shared his insights and knowledge on management and client-handling. He pointed out and disclosed his management rules which are as follows: (1) treat everybody as customers; (2) always aim to satisfy through making difficult decisions; (3) never quarrel with your customers, and; (a) treat your difficult customers well and use the magic words – “Sorry, I am working on it”. He explained that customers are classified as internal and external, external are those who come to avail the services and the internal are your colleagues. “Quarrels are the weapons of the weak.”, he added. Director Demetrio discussed properly the eight main principles of ISO 9001: Customer focus, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, and Mutually beneficial supplier relationships.
After the discussion, Director Demetrio facilitated the crafting of the Operational Procedures of different offices. The staff were grouped together by function and office and created their operational procedure manuals. Being conscious with the processes and with satisfying the customers, the participants carefully drafted their manuals.
President Rosales concluded the orientation with the challenge to enhance and strengthen the institution’s vision, mission, goals, and to operate to a set framework in order to achieve the objectives.